Coface digitalizes the customer experience

One of the priorities of Coface’s three-year strategic plan Fit-to-Win is to enhance Client Service.

In that respect, laying the foundations for digital transformation to meet customers’ needs is key.

In recent years, Coface has paved the way for digital innovation with a series of web-based services, such as the Dashboard or CofaServe.

• Click on the video for a brief summary of this innovation journey.

Coface clients will discover a fully revamped version of CofaNet Essentials, the online management tool for credit insurance: a modernized look and feel, optimized for all mobile devices, providing an enriched and customized experience.

This new CofaNet Essentials comes with a new ‘entry-door’, which will bring enhanced capabilities for digital communication with customers: direct login to all Coface applications, targeted news and product documentation in all format (text, audio, video) as well as contact forms.