Our Human Resources Policy
coface invests to foster the loyalty of its staff, to maintain their high-level skills and to provide first-class services to its customers
OUR FOUR PRIORITIES
- Attract talented people
- Train experts
- Provide visibility to our staff
- Recognise and reward performance
ATTRACT TALENTED PEOPLE
At Coface, all new management-level staff take a training programme during their first year. This is an opportunity to familiarise themselves with the Group’s culture and to establish a network of internal contacts.
During this training course, the participants learn about the broad range of business lines at Coface, which along with our international presence opens up new opportunities for them.
Coface’s businesses require a level of technical expertise that the company alone is capable of delivering to its new staff. These staff consequently have access in the first months after joining the company to a specialised training programme conducted in each region by experienced internal managers, qualified consultants and local specialists. Focusing primarily on risk underwriting, enhanced information, claims and the collection of receivables, this programme gives staff an opportunity to improve their knowledge and to share their best professional practices with colleagues based in other countries.
PROVIDE VISIBILITY TO OUR STAFF
Each year and in each country, we assess the performance and skills of each member of staff. This is a key stage in giving them visibility on their career prospects.
In some cases it prepares each of them for more senior positions as specialist, functional or operational expert or manager. This exercise enables us to identify employees capable of assuming high-level positions and therefore receive personalised support locally while benefiting from centralised career management.
RECOGNISE AND REWARD PERFORMANCE
Coface’s compensation policy aims to reward results and to encourage each member of staff to demonstrate their entrepreneurship. For its most committed staff members, the Group also pays variable remuneration which takes into account their own performances and their contribution to the company’s earnings.
Combine diversity and excellence
At Coface, diversity is not an option: for a company that serves 35,000 businesses in 66 countries, it is an imperative. Staff with varied career paths and profiles are indispensable to our success.
We primarily draw our strength from the cultural diversity of our staff and their knowledge of local markets. They reflect the diversity of our customers and ensure that the company is well adapted to a constantly changing socio-economic environment.
We also highly value gender parity amongst our staff. At the level of the executive committee, the parity is reached.